Making Claims

Claims Processing Checklists.

This is a comprehensive guide to making a successful claim for all our products.

Motor Insurance

Motor Claim Form

Documents required

Completed Claim Form
Copy of Driver’s License (DL)
Photographs of the damaged vehicle
Estimates/Cost of Repair from Garage (RC)
Police Report (Compulsory if third parties are involved and for Theft Claim)
Fire Report from Ghana National Fire Service in case of fire claim

Fire and Allied Perils Insurance

Documents required

Completed claim form
Cost of Replacement / Repair of Damage or Loss (indemnity requires replacement with a similar item. No improvement is allowed)
Invoices / waybills for stolen items
Stock books indicating value of stock held prior to loss.
Fire Service Report (in case of fire)
Police report (in case of impact from moving vehicle)
Pictures of damage/damaged items if possible.

Burglary Insurance

Documents required

Completed claim form
Police report
Receipts, Invoices / waybills for stolen items
Stock books indicating value of stocks held prior to loss.
Estimated cost of repairing locks, doors or points of forcible entry or exit.

Home Insurance

Documentation and Procedure would be as under either Fire, Burglary or Liability Insurance based on the peril that caused the loss or damage.

Asset-All-Risks/Fire/Burglary Claim Form

Personal Accident Insurance

Documents required

Completed claim form
Evidence of salary for policies where capital sum is multiple of salary
Medical report indicating the number of days out of work and the permanent disability if any.
Receipts / medical expenses
Cause of death / burial certificate (in case of death)
Probate / letter of administration (in case of death).
Payroll/slip

Personal Accident Claim Form

Workmen’s Compensation

Documents required

Completed claim form
Labour Office sheet 1 and 2
Letter of Computation from Labour office
Receipts / medical expenses
Medical receipts (if any)

Money Insurance

Documents required

Completed claim form
Police report
Evidence of amount of money in transit or in safe before the loss
Statement of Account

Marine Cargo

Documents required

Inspection report
Bill of Lading
Certificate or policy of insurance
Delivery tally sheet

Fidelity Guarantee Claim

Documents required

Inspection report
Police Report
Evidence of amount of money embezzled
Statement of Account, Receipts, Invoices /waybills for stolen items
Internal Investigation Report

Travel Insurance Claims

Ideally all Quality Travel clients are supposed to contact Sirius International Corporation’s emergency telephone numbers provided below whilst abroad should an insured event occur.

MEDICAL EMERGENCY

MEDICAL EMERGENCY is the event of an Insured dying, incurring medical expenses, being involved in an accident, or being admitted to hospital.

GLOBAL RESPONSE

GLOBAL RESPONSE must (do we want to make this bold for emphasis and also stand out from the GLOBAL RESPONSE?) be contacted immediately in the event of an Insured dying, incurring medical expenses in excess of USD 500, being involved in an accident, or being admitted to hospital. The Company will not be liable for any costs without the express prior approval of GLOBAL RESPONSE, in the case of Medical Emergency.

GLOBAL RESPONSE

GLOBAL RESPONSE will provide a complete medical assistance service to the Insured. Operating 24 hrs a day 365 days a year.

GLOBAL RESPONSE

GLOBAL RESPONSE provides effective medical assistance for the Insured anywhere in the world and can be accessed by telephone or email:-

For assistance worldwide, contact:
Global Response

Tel: (24 HR) +44 (0)2920 474131

Cardiff, UK

Email: (24 HR)
operations@global-response.co.uk

Assistance in Africa, contact:
Global Response
Johannesburg, South Africa

Tel: +27 10 100 3045
Email:
operations@global-response.co.uk

Assistance in the Americas, contact:
Global Response
Indianapolis, USA

Tel: +1 317 927 689
Email:
operations@global-response.co.uk

Assistance in Asia Pacific, contact:
Global Response
Hong Kong

Tel: +852 3008 8234
Email:
operations@global-response.co.uk

Assistance in Europe, contact:
Global Response
Madrid, Spain

Tel: +34 919 04 47 15
Email:
operations@global-response.co.uk

In the case of emergency, the Insured may reverse charge the cost of the telephone call to GLOBAL RESPONSE.

However, in view of the fact that some clients are unable to reach the Emergency telephone number whilst abroad, Quality Insurance Company Limited is ever ready to assist put forward claims to Sirius International Corp.